How we collect, store, protect and share your personal and health information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Integrate & Regulate Occupational Therapy (“we”, “our”, “the practice”) operates as a service under Pace Therapy Pty Ltd. We are committed to protecting your privacy and ensuring your personal information is managed safely, respectfully, and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By visiting this website or engaging our services, you agree to the practices outlined below.
We collect only the information necessary to deliver safe and effective occupational therapy services. This may include:
Information may be collected through enquiry forms, direct communication, therapy sessions, and shared reports from other professionals with your consent.
Personal information is collected to provide occupational therapy services, communicate with families and referrers, complete assessments and reports, coordinate care with relevant professionals, manage bookings and billing, fulfil administrative and legal requirements, and comply with obligations under the NDIS Code of Conduct where applicable. We do not use personal information for marketing without your explicit consent.
We take privacy and security seriously. All information is stored using secure systems, password protected devices, encrypted platforms, and limited access storage. Only authorised personnel can access personal information. Records are kept for the minimum period required under legislation, typically seven years after the last contact, or until a child turns 25, whichever is longer, and are securely destroyed when no longer required.
Personal information is never sold, traded, or shared for marketing. Information may be disclosed with your explicit consent to teachers, schools, paediatricians, psychologists, medical specialists, support coordinators, or other allied health providers involved in care.
Information may also be shared without consent when required by law, including mandatory reporting, court orders, subpoenas, or situations involving significant risk to health or safety. Administrative disclosures may occur for invoicing, Medicare or NDIS billing, or accounting purposes, and only the minimum necessary information is shared.
Telehealth appointments are conducted through secure, encrypted platforms wherever possible. Documentation is completed confidentially and stored with the same protection as in person sessions. Clients are encouraged to choose a private location and ensure device security during telehealth.
Some personal information may be handled by trusted third party providers solely for the purpose of operating the practice. These may include website hosting services, email hosting such as Google Workspace, clinical documentation and practice management systems, and secure cloud storage services. These providers maintain their own privacy and security standards.
As a paediatric focused practice, additional care is taken when collecting and storing information about children. Information is collected with the consent of parents or legal guardians, stored securely, and shared only with explicit permission unless legally required.
Clients and families have the right to:
Requests may be declined in situations where disclosure would breach legal obligations, but reasons will always be explained.
If you have questions, concerns, or requests relating to privacy or personal information, please contact:
Integrate & Regulate Occupational Therapy
Operating under Pace Therapy Pty Ltd (ABN 57 677 887 526)
Email: ella@integrateandregulateot.com.au
Phone: 0429 513 358
This Privacy Policy may be updated periodically to reflect changes to legislation, clinical procedures, or practice operations. The most recent version will always be available on this website.